Shipping policy

At Shopistu, we aim to provide a smooth and reliable shipping experience for all our customers. Please read our shipping policy carefully to understand how orders are processed and delivered.

Order Processing Time

All orders are processed within 1–3 business days after confirmation. Orders are not shipped or delivered on weekends or public holidays. During high-demand periods, processing times may be slightly longer.

Shipping Locations

Currently, Shopistu delivers across the UAE. We do not ship internationally at this time.

Estimated Delivery Time

  • Standard Delivery: 3–7 business days
    Delivery times may vary depending on your location, courier service, or unforeseen circumstances such as weather conditions or public holidays.

Shipping Charges

Shipping costs are calculated at checkout and may vary based on order size, weight, and delivery location. Any applicable shipping fees will be clearly displayed before you complete your purchase.

Order Tracking

Once your order has been shipped, you may receive a confirmation message or notification with tracking details (where applicable). Please allow some time for tracking information to update.

Delays & Exceptions

While we strive to deliver all orders on time, delays may occasionally occur due to courier issues, incorrect address details, or circumstances beyond our control. Shopistu is not responsible for delays caused by third-party delivery partners.

Incorrect Address

Please ensure your shipping address is accurate and complete at checkout. Shopistu is not responsible for orders delivered to incorrect addresses provided by the customer.

Damaged or Missing Items

If your order arrives damaged or if an item is missing, please contact us within 48 hours of delivery with clear photos and order details so we can assist you promptly.

Contact Us

If you have any questions about our shipping policy or your order, feel free to contact our support team through the Help or Contact Us page.

If you want, I can also write:

  • 🔹 Return & Refund Policy

  • 🔹 Privacy Policy

  • 🔹 Terms & Conditions

  • 🔹 COD-specific shipping policy (very important for UAE)